You’ve rolled away a conversational software driven by Amazon Lex, with an objective of enhancing the consumer experience for the clients. Now you wish to monitor how good it is working. Are your visitors finding it helpful? Just exactly How will they be utilizing it? Do they want it sufficient to keep coming back? How will you evaluate their interactions to add more functionality? Without having a view that is clear your bot’s user interactions, concerns such as these could be tough to respond to. The present launch of conversation logs for Amazon Lex makes it easy to obtain visibility that is near-real-time exactly just how your Lex bots are doing, considering real bot interactions. All bot interactions can be stored in Amazon CloudWatch Logs log groups with conversation logs. You should use this conversation information to monitor your bot and gain insights that are actionable improving your bot to boost an individual experience for the customers.
In a blog that is prior, we demonstrated just how to cash advance idaho allow conversation logs and make use of CloudWatch Logs Insights to evaluate your bot interactions. This post goes one action further by showing you the way to incorporate with an Amazon QuickSight dashboard to get company insights. Amazon QuickSight allows you to effortlessly produce and publish interactive dashboards. It is possible to pick from a library that is extensive of, charts, and tables, and include interactive features such as for instance drill-downs and filters. Continue reading